Baxi has apologised to customers and agents following growing complaints over prolonged transfer disruptions that have reportedly affected business activities and customer transactions across different parts of Nigeria.
The company, in a statement released by the Baxi by Onafriq Team, admitted that many users have been facing difficulties with transfer services and acknowledged the frustration caused by the situation.
According to the statement, the company understands the pressure the disruption has placed on businesses, daily transactions, and customer relationships.
Baxi stated that its technical teams are actively working with relevant partners to restore and stabilise the affected transfer service. However, the company said it could not provide a specific timeline for full restoration at the moment.
The company explained that it preferred to avoid giving timelines that could later change, adding that its focus remains on ensuring the service returns in a stable and reliable condition.
Despite the apology from the company, many agents and users have continued to express anger and frustration on social media platforms over the prolonged delay.
Some users claimed the issue has lasted for more than two weeks, affecting businesses that depend heavily on transfer services for daily operations.
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Several agents said the transfer disruption has negatively affected their relationships with customers, especially those involved in payment for goods and services.
One user complained online that Baxi had continued to ask agents to remain patient while the issue remained unresolved for weeks.
Another customer threatened to make videos on TikTok to draw attention to the issue and tag the company publicly.
Some users also compared the situation to other troubled financial platforms in Nigeria, expressing fears over delays and uncertainty surrounding transactions.
A customer alleged that people could wrongly accuse agents of withholding customer funds because transfers were taking too long to process.
Others criticised the company for allegedly failing to give adequate notice before the service disruption affected customers. The complaints have attracted reactions from business owners, Point of Sale operators, and digital payment users who rely on smooth transfer services for everyday financial activities.
The transfer disruption has once again highlighted how dependent many Nigerians have become on digital financial platforms for business transactions and personal payments.
Small business owners and agents have increasingly turned to digital financial services due to the speed and convenience they provide. However, service failures and delays often create serious challenges for users, especially those handling customer funds daily.
In its statement, Baxi assured customers that several of its other services remain operational despite the transfer issue.
The company listed cash transactions, card payments, airtime and data purchases, electricity bill payments, and television subscription payments as services still working normally.
Baxi encouraged agents to continue using the available services to support customers and maintain their earnings while efforts to restore transfer services continue.
The company also promised to continue sharing updates with users as progress is made.
Many users, however, are calling for faster resolution of the problem, clearer communication, and better customer support to restore confidence among agents and customers affected by the disruption.
The development has also sparked wider discussions about the importance of stable digital payment infrastructure in Nigeria’s growing financial technology sector.
Over the past few years, millions of Nigerians have embraced digital banking and fintech services for transfers, bill payments, and business transactions. Experts say disruptions in such services can affect trust, business growth, and customer confidence if not resolved quickly.
As complaints continue online, many users are now waiting for full restoration of Baxi transfer services and clearer updates from the company regarding the situation.