If you’re searching for how to change your Opay account number, chances are something has happened — maybe you lost your SIM, switched numbers permanently, or can no longer access the phone line linked to your wallet.
The good news is that changing your Opay account number is possible.
The important thing to understand, however, is that it isn’t something you can update inside the app with a few taps. Because your account number is directly tied to your registered phone number, any change is treated as a security-sensitive request. And in financial services, security always comes before convenience.
In this guide, I’ll show you what is required, why the process is structured the way it is, and how to complete it correctly without unnecessary delays.
Why Changing an Opay Account Number Is Not Instant
OPay operates as a licensed financial technology company in Nigeria. Because it handles customer funds, it must comply with regulatory and anti-fraud standards.
Your Opay account number is generated from your registered phone number. That means if someone gains access to your SIM or tries to impersonate you, changing the number without verification could expose your wallet balance to risk.
For that reason, Opay requires formal documentation before approving any request to change a registered number. The process may seem strict, but it exists to protect you.
Is Your Phone Number Your Opay Account Number?
Yes — but not exactly in the way many people assume.
When you create an Opay account, the platform uses the last 10 digits of your registered phone number as your account number.
For example:
- Registered phone number: 07025557344
- Opay account number: 7025557344
The first digit is removed, leaving the final 10 digits to serve as your wallet account number.
This is why changing your phone number effectively means changing your Opay account number.
Documents Required to Change Your Opay Account Number
Before starting the process, you’ll need to prepare three specific documents. Opay will not proceed without them.
1. Police Report
If you’ve lost access to your old phone number, you must obtain a police report stating this. The report serves as formal evidence that you no longer control the number.
This step helps prevent fraudulent requests from individuals attempting to hijack accounts.
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2. Valid Government-Issued ID
You’ll need a regulatory ID to verify your identity. Acceptable documents typically include:
- National ID card
- Voter’s card
- International passport
- Driver’s license
This confirms that you are the legitimate account holder.
3. Sworn Affidavit
The affidavit is a critical requirement. It must clearly state:
- That you no longer have access to the old phone number
- Your new phone number
- Authorization for Opay to transfer the balance from the old wallet to the new wallet
Without this written authorization, the request may be delayed or rejected.
Step-by-Step Process: How to Change Your Opay Account Number
Once your documents are ready, follow these steps carefully.
Step 1: Prepare Clear Copies
Using your phone, take clear, legible photos of:
- The police report
- Your valid ID
- The sworn affidavit
Ensure all details are visible. Blurry or incomplete images can delay review.
Step 2: Compose an Email
Open your email and create a new message.
Use the subject line:
CHANGE PHONE NUMBER
This helps the anti-fraud team categorize your request properly.
Step 3: Send to the Official Anti-Fraud Email
Attach the photos and send your request to:
Ng-antifraud@opay-inc.com or customerservice@opay-inc.com
This email serves as your formal application to change your registered number.
You can also reach out to an Opay customer service representative through their verified social media channels such as Facebook, X (formerly Twitter), or WhatsApp. When contacting them, clearly explain your issue and be ready to submit the required documents — including your police report, valid ID, and sworn affidavit — if requested.
However, make sure you are communicating only through official, verified accounts to avoid scams. Do not send sensitive documents to unverified pages or individuals claiming to represent Opay. Always confirm that the handle has the verified badge and matches the official contact details listed inside the Opay app or website.
Step 4: Wait for Review
Opay’s team typically responds within three working days. During this period, they verify:
- Your identity
- The authenticity of your documents
- Ownership of the account
If approved, your wallet balance will be transferred to your new number.
Can You Change Your Opay Account Number Through the App?
No.
Currently, there is no in-app option that allows you to change your registered phone number directly. Any change must go through the formal documentation process described above.
If you come across claims that this can be done instantly within the app, treat them cautiously and rely only on official communication channels.
Frequently Asked Questions
How Do I Create an Opay Account Number?
Download the Opay app and complete the registration process using your phone number. Once verified, the last 10 digits of that phone number automatically become your Opay account number.
How Many Digits Is an Opay Account Number?
An Opay account number is 10 digits long. It is derived from the last 10 digits of your registered phone number.
Where Can I See My Opay Account Number?
After logging into the app:
- Tap your profile picture or avatar icon.
- Open your account details.
- Your account number will appear on the screen.
Is There a Code to Check My Opay Account Number?
You can dial:
*955#
Follow the on-screen prompts to retrieve your account details.
How Do I Change My Opay Phone Number?
The process is the same as changing your account number:
- Obtain a police report (if you’ve lost access to the old number).
- Prepare a valid ID.
- Draft a sworn affidavit stating your old and new numbers and authorizing wallet balance transfer.
- Email the documents to Ng-antifraud@opay-inc.com with the subject “CHANGE PHONE NUMBER.”
- Await confirmation.
A Practical Tip Before You Begin
If your SIM was lost but can still be retrieved from your mobile network provider, that may be faster than initiating the full change process. Replacing a SIM linked to your existing number could save you from preparing affidavits and police documentation.
It’s worth checking with your network provider before proceeding.
Conclusion
Changing your Opay account number is not complicated, but it is formal. The documentation requirements exist to protect users and maintain platform integrity. By preparing the required documents and following the correct email procedure, you can complete the process without unnecessary delays.
If you were searching for a clear explanation of how to change your Opay account number, you now have the complete process — structured, accurate, and practical.