Leading financial technology company OPay has issued a firm and detailed statement dismissing widespread rumours circulating across various social media platforms that customer accounts have been wiped, deposits lost, or that the company has shut down operations.
In the statement titled “Dear Esteemed Customer,” OPay described the claims as false, malicious, misleading, and fabricated, urging the public to disregard them entirely. The company clarified that all customer funds remain safe and fully accessible, with no interruption to its services across Nigeria.
OPay Reassures Public: All Accounts Safe, Intact, and Fully Accessible
Responding to a surge of online panic triggered by multiple viral posts, OPay emphasised that there has been no compromise to users’ deposits.
The company stated:
- All customer accounts are secure
- Deposits remain intact
- The platform continues to operate normally
- Financial operations remain strong
- Services remain accessible nationwide
The fintech firm reassured millions of its users that there has been no shutdown, no system collapse, and no incident of mass account clearance as claimed in the misleading viral messages.
Regulatory Compliance Highlighted as Key Safeguard
OPay highlighted its strong regulatory foundation and compliance obligations as proof that such catastrophic incidents could not occur unnoticed or unaddressed.
The company reaffirmed that it is:
- Licensed by the Central Bank of Nigeria (CBN)
- Insured by the Nigeria Deposit Insurance Corporation (NDIC)
This means that customer deposits carry the same federal protection available to traditional banks. OPay noted that it maintains strict adherence to all regulatory requirements, including transparency, best-practice operational procedures, and customer protection rules.
According to the statement, OPay works closely with financial regulators to maintain the highest standards of security and trust across its platforms.
OPay Challenges Rumour Merchants to Provide Verifiable Evidence
The company issued a direct challenge:
Anyone claiming that their account was emptied or funds taken without authorisation must come forward with verifiable proof.
So far, OPay says no such credible evidence has been presented by any user.
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The company also warned that it will pursue appropriate legal action against those responsible for spreading harmful misinformation aimed at causing public panic or damaging the company’s reputation.
Public Urged to Rely on Verified OPay Channels Only
In light of the persistent circulation of unverified claims, OPay urged Nigerians to rely only on updates published on its:
- Official verified social media pages
- Official website
- Official customer service channels
The company stressed that no information should be accepted from unverifiable blogs, panic-driven posts, or anonymous social media accounts.
Customer Support Channels Remain Fully Active
To further build trust and provide customer reassurance, OPay listed multiple verified customer support channels for enquiries.
According to the statement:
Email:
customerservice@opay-inc.com
Phone Numbers (Consumers):
0700 8888 328
020 18888 328
Phone Numbers (Merchants):
0700 8888 329
020 18888 329
These channels remain operational for all concerns, clarifications, or complaints.
Why The Rumours Spread Quickly: Context Behind the Panic
In recent years, Nigerian users have experienced occasional downtimes across all banks — traditional and digital — especially during peak transaction periods. These downtimes often lead to general speculation and fear-driven rumours.
Experts have explained that because digital banks like OPay serve millions of users simultaneously, even a minor glitch can trigger online panic faster than issues in traditional banks. This environment often enables false information to spread widely before official clarifications appear.
OPay’s latest statement attempts to counter this trend by providing transparency and urging direct communication with verified channels.
Fintech Sector Analysts Support OPay’s Position
Industry watchers say the reaffirmation of regulatory oversight is important because the Nigerian fintech sector has strict operational guidelines.
Any licensed operator is required to:
- Maintain secure systems
- Implement fraud detection controls
- Meet all Know Your Customer (KYC) standards
- Report unusual activity to regulators
- Protect customer deposits as mandated by law
Analysts note that CBN and NDIC supervision makes it nearly impossible for any licensed operator to wipe accounts or shut down without regulatory intervention.
OPay’s statement aligns with this regulatory framework, further positioning its rebuttal as consistent with industry reality.
OPay Warns Against Misinformation and Fake News
The company expressed concern about the rise of false claims designed to create panic, hinting at possible coordinated attempts to discredit digital financial service providers.
To curb this trend, OPay stated that it will take legal action against those who continue to spread fabricated stories without evidence.
The company encouraged users to practice digital responsibility by:
- Checking official statements
- Ignoring unverified news
- Reporting suspicious information
- Avoiding mass reposting of panic-driven content
OPay Remains One of Nigeria’s Major Financial Service Platforms
Despite the surge of rumours, the fintech firm continues to operate as one of the largest mobile money platforms in the country. Its presence spans millions of active users who rely on the service for daily transactions, including payments, transfers, savings, and merchant services.
With its assurance that systems remain secure and stable, OPay aims to maintain public confidence at a time when digital banking reliance continues to grow.
Conclusion: OPay Says “No Cause for Alarm”
OPay’s official communication seeks to put an end to the widespread social media tension surrounding the rumour of a system shutdown or loss of customer funds.
The company has stated clearly:
- There is no shutdown
- There is no account wipeout
- Customer deposits are safe and insured
- Operations are normal and uninterrupted
- Regulators oversee all their activities
OPay is urging the public to stay calm, stay informed through verified sources, and avoid being misled by viral misinformation.